Mobile / Slots
These Terms & Conditions set out the agreement between you and y99com when you open an account, fund it through Easypaisa or a Debit Card, and access the platform from a supported Pakistan region. Reading them before you act means fewer surprises and a clearer path when you need account help.
By creating an account on y99com, you confirm that you have read these Terms & Conditions and accept them as the binding framework for every action you take on the platform — including deposits through Easypaisa, funding via a Debit Card, browsing the game lobby, and raising support requests. Access to the platform and its features depends on local law and is available only where local law and eligible regions permit it. We may update these Terms when our services, payment options or regional eligibility change. When an update occurs, the revised version is posted with a notice date and becomes effective from that date. Continuing to use your account after the notice date means you accept the updated Terms. If any section of these Terms conflicts with local law in your jurisdiction, the lawful provision takes precedence for you, and the remaining Terms continue to apply as written. For payment-specific conditions — including Easypaisa wallet rules and Debit Card processing terms — the relevant payment provider's own policies also apply alongside ours.
Not every interaction falls under the same rule. Understanding scope helps you know which terms govern your account, which cover your transactions, and which activities sit outside this policy entirely.
Terms apply from the moment you open an account and cover login, session activity, account settings and the record of every action tied to your registered profile. Device-switching between mobile and desktop does not change which Terms apply — the same policy follows your account across sessions.
All deposits and withdrawals processed through Easypaisa or a Debit Card fall within these Terms. We record each transaction against your account wallet. The payment provider's own terms run in parallel for the transfer leg of each transaction and are not replaced by ours.
Game content supplied by studios available in the lobby — including titles and table availability — is governed by these Terms for access purposes. RTP and mechanic details are shown only where the game or provider exposes that data directly inside the lobby.
Services operated by third parties — including Easypaisa wallet infrastructure, Debit Card networks, and any linked external pages — are outside the scope of these Terms. We are not liable for the policies or conduct of those external services once you leave our platform environment.
These Terms are not only obligations — they also describe what you can do as an account holder. You have the right to request a copy of the transaction records tied to your account wallet, including Easypaisa and Debit Card deposits logged against your profile. If any personal detail on your account is incorrect — such as your registered contact number or linked payment method — you can raise a correction request through our support channel and we will action it within the timeframe shown in your support ticket. You can also ask for clarification on any clause in these Terms before you act on it. We aim to provide a clear written response to policy questions raised through our contact path. If you decide to close your account, the request process and any conditions attached to open transactions are explained in the account closure section visible after login in your account settings.
Your account dashboard shows a log of all deposits and withdrawals, including Easypaisa transfers and Debit Card payments. You can access this record after login without contacting support.
Submit a correction request through our support channel if your registered name, contact number or linked payment method contains an error. We process corrections in line with verification requirements.
If a clause in these Terms is unclear before you take an action on your account, contact us first. We respond in writing so you have a record of the clarification for future reference.
The process for closing your account, including any conditions around open transactions, is described in your account settings after login. Review those steps before submitting a closure request.
If a clause in these Terms & Conditions is unclear, or if you need to act on a right described above — such as correcting account details or requesting records — the following contact paths connect you to the right team. All policy-related queries receive a written response so you have a record of what was agreed.
Open the chat widget from any page after login to raise a Terms-related question directly. Use this path for urgent account-access or transaction queries where you need a fast written response.
Send detailed policy or account-correction requests by email. This channel is suited for written record requests, clause clarification and account-closure enquiries where a full written reply is needed.
The Help Centre inside your account dashboard covers common Terms topics — transaction conditions, account-correction steps and the policy update archive. Check here first before opening a support ticket.
y99com handles account data, session cookies and security in a way that is consistent with these Terms. Here is how each area works in practice, and who to contact when you need to act on any of it.
We retain account records — including your registered details, transaction history and session logs — for as long as your account remains active and for a defined period after closure. The retention schedule is described in the Privacy section accessible from the footer. To request your data, contact us through the email support path.
We use cookies to keep your session active as you move between the lobby, wallet and support pages. Adjusting cookie settings in your browser may affect how some account features work. Our cookie policy details which cookies are necessary and which are optional.
These Terms require you to keep your login credentials private and to notify us immediately if you suspect unauthorised access. We do not ask for your password through any support channel. Report suspicious account activity through live chat or email so we can review and act on it promptly.
If you believe a section of these Terms should be reviewed — for example, because local law in your region has changed — raise it through our email support path with relevant details. We review submissions and respond in writing. We do not commit to specific change timelines, but we do read every submission.
These are the questions we receive most often about the Terms & Conditions. If yours is not answered here, use the live chat or email path from the support section above.
Yes. Every deposit made through Easypaisa is covered by these Terms for the account-wallet side of the transaction. Easypaisa's own terms cover the mobile-wallet transfer leg. Both sets of terms run alongside each other; one does not replace the other.
An updated version is posted with a clear notice date. Continuing to use your account after that date is taken as acceptance of the revised Terms. If you do not accept an update, you should contact us before the effective date to discuss your options, including account closure.
Log in and open your account dashboard. The transaction history section shows all deposits and withdrawals, including Easypaisa and Debit Card entries. If you need a formatted record for a specific period, request it through the email support path and we will provide it in writing.
Yes. Raise a correction request through live chat or email support, identifying the field that needs updating and the correct information. We may ask for verification before making changes, following the steps outlined in the account-verification process visible in your account settings.
It does. Access to y99com and its features is available only where local law and eligible regions permit it. If local law in your region restricts access to online gaming platforms, these Terms do not override that restriction. We recommend checking what applies in your specific location before opening an account.
Contact us through the email support path with the specific clause you believe was applied incorrectly and the relevant account action. We review each submission and respond in writing. Raising it through email ensures you have a written record of the query and our response.