y99com Privacy Policy: How We Handle Your Account Data
This Privacy Policy sets out exactly what information y99com collects when you use your account, how that information is stored, and the choices available to you. It applies to every interaction you have with us — from account registration and wallet activity through to support requests and payment transactions via Easypaisa or Debit Card.
Account Data Protected
Easypaisa & Debit Card Transactions Covered
Your Rights Clearly Stated
Pakistan-Region Applicable
POLICY SCOPE DETAIL
What This Policy Covers at y99com
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is Easypaisa, a Debit Card, or another supported route. We also collect data generated automatically during your session: device type, browser environment, pages visited, and the sequence of account actions taken. This information lets us keep your account secure, process transactions accurately, and respond to support queries with full context. We do not sell your personal data to third parties. Where we share information — for example, with a payment processor handling your Easypaisa transfer or Debit Card charge — that sharing is strictly limited to what is needed to complete the transaction. Data is retained for as long as your account is active or as required by applicable regulation in your region. You can find the current retention notice in your account dashboard after login. Availability of certain account features depends on local law and the eligible regions we serve.
Easypaisa payment data
Debit Card transaction records
Account session logs
Support correspondence
Device and access data
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every service connected to your y99com experience falls under this policy. Understanding the boundary helps you know who to contact when a data question arises — us or a third-party provider handling a specific service.
Account Access
Login activity, session history and account settings you change directly on y99com are fully within scope. We hold these records and you can request a review through your account dashboard or by contacting support.
Payment Transactions
Deposits and withdrawals processed through Easypaisa or a Debit Card involve a payment processor. We pass only the minimum data needed to complete the transaction. The processor's own policy governs how they handle their side of the exchange.
Site Content and Games
Game sessions hosted by studios such as Habanero or Microgaming may involve data passing to that studio's platform. We contract those studios to handle session data responsibly, but their internal practices sit outside this policy's direct scope.
Third-Party Links
Any external link you follow from our pages — a payment provider's help page, a support tool hosted elsewhere — leaves our policy boundary. We have no control over what those sites collect, and we recommend reading their policies independently.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have concrete options available to you under this policy — not just abstract rights. If you want to see what data we hold on your account, the first step is to log in and open the account settings panel, where a summary of your profile and payment history is visible. For corrections to your registered name, email, or linked payment method — including your Easypaisa number or Debit Card details — you can update most fields directly in settings; fields that cannot be self-edited are handled through a support request. If you have a question about how a specific piece of your data is used, our support channel is the right place to raise it. We aim to respond to data-related queries with the relevant record or explanation. Where local law in Pakistan grants you additional rights regarding data access or deletion, those rights apply here, subject to any regulatory retention obligation we are required to meet.
Review Your Records
Log in, open account settings, and the data summary for your profile is shown there. Payment history linked to Easypaisa or Debit Card transactions is listed in your wallet section.
Correct Account Details
Most profile fields can be edited directly in your account settings. If a field is locked — for example, your registered mobile number — raise a correction request through the support channel and we will verify and update it.
Raise a Data Question
Any question about how your data is collected, stored or shared can be sent to our support team. Include your account reference so we can pull the relevant records and respond with specifics, not a generic reply.
Request Data Removal
Where local law permits, you may request deletion of personal data tied to your account. We will assess the request against any regulatory retention obligations and confirm the outcome to you in writing through your registered contact.
CONTACT US DIRECTLY
How to Reach Us on Privacy Questions
Privacy questions have a direct path at y99com. Use the channel that suits your situation — written queries get a written record, which is useful for data-related matters.
Support Chat
Open the support chat from your logged-in account dashboard. This route is the fastest way to get a response on account data or payment record queries. Keep your account reference handy.
Email Contact
For formal data requests — corrections, deletion enquiries or questions about what we retain — email creates a written record for both sides. Find the current contact address in your account settings under the Help section.
Account Dashboard
Many privacy actions do not require contacting us at all. Log in, visit account settings, and you can review your data summary, update your Easypaisa or Debit Card details, and manage your communication preferences from one place.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Our data handling practices are built around keeping your information accurate, accessible to you, and protected from unauthorised use. These four areas cover the key aspects of how we operate.
Cookies and Session Tracking
We use cookies to keep your session active, remember your account preferences, and understand how the platform is navigated. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how your account functions during a session.
Account Security Measures
Account access is protected through your registered credentials. We do not share login details with third parties. If you believe your account has been accessed without your consent, contact support immediately from the account chat panel.
Data Retention Period
We hold your account data for as long as your account remains active and for any period required by applicable regulation. The current retention notice for your account is shown in your account dashboard after login, not as a static figure in this document.
Policy Changes
When this policy is updated, the revised version is published at this address and the change date is noted at the top of the document. Continued use of your account after an update means you have had the opportunity to review the new terms.
PRIVACY QUESTIONS ANSWERED
Common Questions About y99com Privacy Policy
These are the questions we hear most often when account holders want to understand how their data is handled. If your question is not here, the support chat in your account dashboard is the direct route to a specific answer.
What personal information does y99com collect when I register?
We collect the details you enter during registration — name, contact number, and email. When you add a payment method such as Easypaisa or a Debit Card, the relevant account or card reference is also stored to process your transactions accurately.
Is my Easypaisa or Debit Card data shared with anyone?
Payment data is shared only with the processor needed to complete your transaction. We do not sell it or pass it to marketing parties. The processor receives the minimum information required — nothing beyond what the transaction itself demands.
How can I see what data y99com holds on my account?
Log in and open your account settings panel. A summary of your profile data and payment history is visible there. For a more detailed record, submit a request through the support chat and include your account reference so we can respond with specifics.
Can I correct or update my registered details?
Most fields — including your linked Easypaisa number and Debit Card details — can be updated directly in account settings. If a field is locked for security reasons, raise a correction request via support. We will verify your identity and apply the update.
How long does y99com keep my account data?
Data is held for as long as your account is active and for any period required by applicable regulation in your region. The specific retention period for your account is shown in your account dashboard after login, as it may vary by data type and local regulatory requirement.
What happens to my data if I request account closure?
When you request closure, we process a deletion of personal data to the extent local regulation allows. Some records — particularly transaction logs — may be retained for the regulatory period. We will confirm what is deleted and what is retained when we process your request.
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